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Explore our Frequently Asked Questions for quick solutions. If your question is still unanswered, our dedicated team is ready to assist you.

  • What is the minimum order requirement?
    Our minimum order requirement is a pallet.
  • What makes up a pallet?
    A pallet is a standardized unit used for shipping our products. The composition of a pallet varies based on the product. - A pallet of Salted Butter consists of 60 boxes, with each box containing 30 x 500g blocks of butter. - Unsalted Butter , a pallet comprises 60 boxes, and each box holds a single butter 15kg block. - Gouda Loaf pallets are organized with 50 boxes, and each box accommodates 8 loaves. - A pallet of Mozzarella Loaf includes 48 boxes, with 8 loaves per box. - Cheddar Loaf pallets consist of 50 boxes, each containing 8 loaves. - A pallet Grated Mozzarella comprises 50 boxes, and each box contains 5 packets of grated mozzarella. - A pallet of Grated Cheddar includes 50 boxes, each containing 5 packets. - For Cheddar Bulk, a pallet includes 50 boxes, with 2 x 10kg blocks per box. - Gouda Bulk pallets consist of 50 boxes, each containing 2 x 10kg blocks. - A pallet of Maas 4kg consists of 168 bottles. For Maas 2kg, a pallet includes 360 bottles.
  • Do I have to order 1 pallet of a single product?
    No, you're not limited to ordering just one type of product per pallet. We offer the flexibility to create mixed pallets to suit your needs. This means you can select a variety of products to be combined on a single pallet, allowing you to optimize your order according to your preferences and requirements.
  • Are your products Halaal?
    Yes, our products are Halaal. Our products are certified by SANHA, the South African National Halaal Authority. We guarantee that our products are manufactured and handled in accordance with Halaal guidelines.
  • Are your products Kosher?
    Yes, our Butter and Whey Concentrate products are Kosher, certified by the Union of Orthodox Synagogues of South Africa. We adhere to Kosher standards in the production and processing of these specific items, ensuring that they meet the requirements for those who follow Kosher dietary practices.
  • I'm interested in purchasing your products, but I'm not sure where to start. How can I get more information and place an order?
    We're delighted that you're interested in our products. To get started, you can explore our product range on our website and learn more about each item. If you have specific questions or need assistance in choosing the right products for your needs, feel free to contact us at 033 815 9611 or Our team is here to help guide you through the process and ensure you find the perfect product for your requirements.
  • What is the difference between Gouda and Cheddar cheese?
    Gouda is mild, slightly sweet, and has a nutty flavour. Its smooth and creamy texture can vary from young and soft to aged and robust, developing a delightful caramel sweetness as it matures. Cheddar has a sharper and more pronounced flavour. It can vary from mild to extra sharp, with a tangy and sometimes nutty taste. Cheddar has a firmer and crumbly texture, especially as it ages.
  • I am interested in stocking Underberg Dairy products. How can I proceed?
    We appreciate your interest in choosing Underberg Dairy as your supplier. To get started, please visit our Contact Us page and reach out to our team. They will guide you through the process, discuss your specific requirements, and provide you with the necessary information to establish a successful partnership. We look forward to serving you.
  • What payment methods do you accept for orders?
    At Underberg Dairy, we offer a variety of convenient payment methods to make your ordering process seamless. Our accepted payment methods include EFT, cash deposit or on account basis. Feel free to choose the option that best suits your preferences. If you have any specific payment-related inquiries, please don't hesitate to contact us for further assistance.

Can't find the answers you're looking for? We're here to help. Click below to Contact Us, and we'll ensure you get the information you need.

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